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Privacy Policy   |   SMS Terms and Conditions

Privacy Policy

Our Commitment to Your Privacy

Cornerstone Therapy and Wellness LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at cornerstonetherapy.com, contact us, or participate in our SMS messaging program. This policy applies to our outpatient mental health practice serving clients in Malvern and Wayne, Pennsylvania.

Information We Collect

We may collect the following types of information through our website and communications:

• Contact information — name, email address, phone number submitted through our contact or intake forms
• Phone numbers — collected when you opt in to receive SMS messages from our practice
• Website usage data — pages visited, time on site, browser type, and device information collected via Google Analytics
• Cookies — small data files stored on your device to improve your browsing experience and track site performance

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries submitted through our website contact form
• To send appointment reminders, scheduling confirmations, and rescheduling notifications via SMS
• To send billing notifications and payment confirmations via SMS
• To send administrative messages related to your care at our practice
• To analyze website traffic and improve our online presence
• To comply with applicable legal and regulatory obligations

SMS Messaging Program

Cornerstone Therapy and Wellness operates an SMS messaging program to communicate with current and prospective clients. By providing your mobile phone number and consenting during the intake process, you agree to receive text messages from us.

Message frequency: Varies based on your appointment schedule and account activity.

Message and data rates may apply based on your mobile carrier plan.

To opt out: Reply STOP to any message at any time. You will receive a confirmation and no further messages will be sent.

For help: Reply HELP to any message or contact us at (610) 616-5935.

How We Share Your Information

We do not sell, rent, or share your personal information or phone number with third parties for marketing purposes. We may share information only in the following limited circumstances:

• Service providers — trusted vendors who assist us in operating our website or SMS platform (such as Twilio), bound by confidentiality obligations
• Legal compliance — when required by law, court order, or governmental authority
• Business transfers — in the event of a merger or acquisition, subject to equivalent privacy protections

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized data including pages visited, time on site, and general location. This data does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the information we collect through our website and SMS program. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us by phone for any sensitive matters related to your care.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If you believe we have inadvertently collected such information, please contact us immediately.

Your Rights

• Opt out of SMS communications at any time by replying STOP
• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to legal retention requirements

Changes to This Policy

We may update this Privacy Policy periodically. The date at the top of this page reflects the most recent revision. Continued use of our website or SMS program following any changes constitutes your acceptance of the updated policy.

Contact Us

Cornerstone Therapy and Wellness LLC

Malvern, PA 19355  |  Wayne, PA 19087

Phone: (610) 616-5935

Website: cornerstonetherapy.com

SMS Terms and Conditions

About Our SMS Program

Cornerstone Therapy and Wellness LLC operates an SMS messaging program to communicate with clients of our outpatient mental health practice. These SMS Terms and Conditions govern your participation in our text messaging program. By opting in, you agree to these terms.

How to Opt In

• By completing our intake consent form prior to your first appointment, which includes authorization to receive SMS communications
• By providing your mobile phone number and checking the SMS consent box on our online intake or contact forms
• By texting START to our practice phone number
• By verbally consenting and having our administrative team document your opt-in during your treatment

Types of Messages We Send

Message Frequency

Message frequency varies based on your appointment schedule, billing activity, and administrative needs. You may receive multiple messages per week depending on your level of engagement with our practice. We will not send unsolicited marketing messages.

Message and Data Rates

Message and data rates may apply. Text messages sent and received may be subject to charges from your mobile carrier based on your plan. Cornerstone Therapy and Wellness does not charge a fee for participation in our SMS program. Please contact your mobile carrier for details about your messaging plan.

How to Opt Out

Help and Support

• Reply HELP to any message to receive contact information and support instructions
• Contact our office directly at (610) 616-5935 or visit cornerstonetherapy.com

Privacy and Confidentiality

• We will never include protected health information (PHI), diagnosis details, or clinical information in SMS messages
• We do not sell or share your phone number with third parties for marketing purposes
• SMS messages are not a secure method of communication for sensitive clinical matters. Please call our office for any clinical questions
• For full details, please review the Privacy Policy section above

Supported Carriers

Our SMS program is supported by most major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary. We are not responsible for delays or failures in SMS delivery caused by your mobile carrier.

Changes to These Terms

We may update these SMS Terms and Conditions at any time. The date at the top of this page reflects the most recent revision. Continued participation in our SMS program following any update constitutes your acceptance of the revised terms.

Contact Us

Cornerstone Therapy and Wellness LLC

Malvern, PA 19355  |  Wayne, PA 19087

Phone: (610) 616-5935

Website: cornerstonetherapy.com

Ready to Get Started?

Our team at Cornerstone Therapy and Wellness is here to support your mental health journey. Serving clients in Malvern, Wayne, and throughout Pennsylvania via online therapy.

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