Privacy Policy
Cornerstone Therapy and Wellness | Malvern & Wayne, PA
Last updated: May 2026
Our Commitment to Your Privacy
Cornerstone Therapy and Wellness LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at cornerstonetherapy.com, contact us, or participate in our SMS messaging program. This policy applies to our outpatient mental health practice serving clients in Malvern and Wayne, Pennsylvania.
Important: This Privacy Policy governs our website and SMS communications. For information about how we handle your protected health information (PHI) as a healthcare provider, please refer to our HIPAA Notice of Privacy Practices, which you received at intake. For full details about our text messaging program, see our SMS Terms and Conditions.
Information We Collect
We may collect the following types of information through our website and communications:
- Contact information (name, email address, phone number submitted through our contact or intake forms)
- Phone numbers (collected when you opt in to receive SMS messages from our practice)
- Website usage data (pages visited, time on site, browser type, and device information collected via Google Analytics)
- Cookies (small data files stored on your device to improve your browsing experience and track site performance)
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries submitted through our website contact form
- To send appointment reminders, scheduling confirmations, and rescheduling notifications via SMS
- To send billing notifications and payment confirmations via SMS
- To send administrative messages related to your care at our practice
- To analyze website traffic and improve our online presence
- To comply with applicable legal and regulatory obligations
SMS Messaging Program
Cornerstone Therapy and Wellness operates an SMS messaging program to communicate with current and prospective clients. By providing your mobile phone number and checking the SMS consent box in our online registration form, you agree to receive text messages from us.
Message types include:
- Appointment reminders and confirmations
- Scheduling and rescheduling notifications
- Billing notifications and payment confirmations
- Intake form links and onboarding instructions
- General administrative messages
Message frequency: Varies based on your appointment schedule and account activity.
Message and data rates may apply based on your mobile carrier plan.
To opt out: Reply STOP to any message at any time. You will receive a confirmation and no further messages will be sent.
For help: Reply HELP to any message or contact us at (610) 616-5919.
SMS Consent Form
Below is the SMS consent shown in our secure new patient registration form. Each client reviews this consent and checks the SMS box before any text messages are sent. The form is hosted in our HIPAA-protected client portal, so the consent is shown here as an image for verification.
SMS consent shown in the Cornerstone Therapy and Wellness new patient registration form. Clients check this box before SMS communications begin.
If you have not yet completed registration and would like to opt in to SMS communications, please contact our office at (610) 616-5935.
How We Share Your Information
We do not sell, rent, or share your personal information or phone number with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:
- Service providers (trusted vendors who assist us in operating our website or SMS platform, such as Twilio, bound by confidentiality obligations)
- Legal compliance (when required by law, court order, or governmental authority)
- Business transfers (in the event of a merger or acquisition, subject to equivalent privacy protections)
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.
Google Analytics
We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized data including pages visited, time on site, and general location. This data does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the information we collect through our website and SMS program. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us by phone for any sensitive matters related to your care.
Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If you believe we have inadvertently collected such information, please contact us immediately.
Your Rights
- Opt out of SMS communications at any time by replying STOP
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal retention requirements
Changes to This Policy
We may update this Privacy Policy periodically. The date at the top of this page reflects the most recent revision. Continued use of our website or SMS program following any changes constitutes your acceptance of the updated policy.
Contact Us
Cornerstone Therapy and Wellness LLC
Malvern, PA 19355 | Wayne, PA 19087
Phone: (610) 616-5935
Website: cornerstonetherapy.com
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